Description of Position

The CP Clinical Care Manager (CCM) will manage and support supervisors and act as a liaison to Accountable Care Organizations (ACOs), Primary Care Clinicians, Emergency Department staff, and inpatient staff. The CMM will sign off on Comprehensive Assessments (CAs) and Patient-Centered Treatment Plans (PCTPs) as required by the MassHealth contract, convene and facilitate BH CP care team meetings, review reports, and help team to address gaps in care for Enrollees. IA.

Responsibilities

1. Ensure that Care Coordinators, Recovery Support Navigators (RSN), Certified Peer Specialists (CPS), and Registered Nurses (RN) are complying with BH CP Program requirements.
2. Provide training and support on Program requirements.
3. Review reports on assigned, engaged and discharged Enrollees.
4. Convene and facilitate daily organizational meetings.
5. Oversee weekly staff meetings and group supervision.
6. Ensure enactment of each Enrollees Individual Care Plan (ICP).
7. Coordinate services with other CP professional staff.
8. Triage crisis situations and enact crisis interventions.
9. Complete documentation in a timely fashion, including incident reporting.
10. Other duties as defined by agency and/or program leadership.

Requirements

Master's degree, independent license preferred. Two or more years of supervisory experience required. Must have experience leading and facilitating teams that includes primary care clinicians, and hospital clinicians preferred, and participation on such teams required. The CCM should have experience working collaboratively with state agencies, consumer advocacy groups, and/or behavioral health outpatient facilities, as well as experience in navigating client-serving systems and advocating for identified clients who are involved with behavioral health systems. The CCM should possess good organizational skills, plus effective written, verbal and computer skills; have experience in Community Support, Intensive Care Coordination, Case Management, Clinical or Program Supervision; ability to read clinical and population health reports; and experience with clientele with Serious Mental Illness (SMI), Serious and Persistent Mental Illness (SPMI), Substance use disorder, and co-occurring mental health disorder, substance use disorder and/or chronic medical conditions.

Knowledge of Core-Competencies as identified by the employee's assigned department; must have a valid driver's license in the state of residence and submit a copy of satisfactory record of driving from the state of residence of registry of motor vehicles, as determined by the department vice president; must complete MA and ADP Criminal Offense Record Information (CORI) process; and must have computer literacy as related to the requirements of the position.

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Date posted: 12/4/2024