Recovery Support Navigator (RSN) services provide care management and system navigation supports to Members with a diagnosis of substance use disorder and/or co-occurring mental health disorders. Staffed by paraprofessionals, RSN services engage Members as they present in the treatment system and support them in accessing treatment services and community resources.
Recovery Coaches are individuals currently in recovery who have lived experience with addiction and/or co-occurring mental health disorders and have been trained to help their peers who have a similar experience to gain hope, explore recovery, and achieve life goals. Recovery Coaches are actively engaged in their own personal recovery and share real-world knowledge and experience with others who are on their own recovery path. Recovery Coaches share their recovery story and personal experiences in an effort to establish an equitable relationship and support Members in obtaining and maintaining recovery. The primary responsibility of a Recovery Coach is to support the voices and choices of the Members they support, minimizing the power differentials as much as possible. The focus of the recovery coach role is to create a relationship between equals that is non-clinical and focused on removing obstacles to recovery; linking Members to the recovery community, and serving as a personal guide and mentor.